1. Motor turns on right away when plugged in

There are usually two things that might be causing this:

    1. It’s an internal electrical issue that the customer cannot fix on their own. To test if this is the issue, you can ask them to pull the trigger while the sprayer is unplugged. If they can hear a clicking noise that means that the sprayer is electrically sound. If they can’t hear a clicking noise, that means that the inner electrical components need to be fixed, which should only be done by a qualified technician. Send new unit if no clicking sound.
    2. Is their needle retracting? If not, there is dried paint that is clogging the trigger area, which is causing it to jam. Have them remove trigger and make sure there is no dried paint, then put the trigger back on. Pull the trigger back quickly and repeat in a fast fashion to try to unjam.
2. Paint comes out splotchy or sputters

Generally, the customer hasn’t thinned the paint enough so the paint is unable to run smoothly through the sprayer. We recommend using the included viscosity cup to test and see if the paint needs to be thinned more. (There is a chart in the Finish Max manual) This is especially important if the customer is using a thick latex paint + primer.

There might be dried paint on the spray tip or in the spray tip, wipe tip with a wet cloth. If that doesn’t work, have them unscrew the brass nozzle and clean. This is completely normal for the sprayer and varies depending on what type of paint they are using

3. What is my viscosity cup equivalent to?

It is equivalent to a #4 Ford viscosity cup.

4. Finish Max is just blowing air/not spraying

Make sure the customer has their airflow turned to max on the round dial on the back of the trigger. Also make sure the user is pulling the trigger all the way back.

  1. This issue usually related to cleaning. Even if the customer has cleaned “every single piece of the sprayer”, walk through all of the different areas to clean: nozzles, air caps, pick-up tube, etc. An important place to clean on the Finish Max is the two air holes that are located on either side of the Pick Up tube. If these holes are blocked with paint, the Finish Max will not spray. A skewer or toothpick works well for this. See image below. One other thing to try is removing the splash guard and then spraying. They should be using just water for this, not paint.
  2. Have the customer run water through the sprayer. If the sprayer can easily spray water, then that means that the customer either needs to thin the paint more and/or clean the sprayer to find the clog.
5. Seal on Finish Max is broken/Leaks paint

Sometimes customers think the seal is broken, but the seal is actually designed to have a little slit in it that looks like a “crack”. This makes removal easier

Customer might need new seal if paint is leaking from the container. This will help the sprayer pressurize and run properly. The customer can also try rubbing a little bit of petroleum jelly around the rim of the container.

6. What materials can be sprayed in the Finish Max?

We always provide the consistent answer of “The Finish Max can be used to spray oil or water based materials such as: chalk type paint, milk paint, latex paints, enamels, primers, clear sealer, polyurethane, stain and varnish.”

7. Can the Finish Max be used to spray lacquer or acetone?

No, due to the flammability and low flashpoint of these materials, we do not recommend that they be used in any HomeRight sprayer

8. Can you spray polyurethane with this sprayer?

Yes, you can. Recommend that they have the flow control set to minimum to start since it is a thin material

9. Smoke coming out of sprayer

Safety hazard. Usually occurs because the customer got water or paint in the motor when they were cleaning it. If it is the customer’s fault, we usually do not honor the warranty. If it wasn’t the customer’s fault, we have them send it to us for inspection and then send a new sprayer. Tell the customer not to use the sprayer.

10. Paint flow not powerful enough

Customer might not know about the flow control knob on the back of the trigger. Have them turn it clockwise to increase the paint flow

Paint might need to be thinned more

Two air filters might need to be changed/washed. Excessively dirty air filters can hinder the air flow through the sprayer

11. Can you paint ceilings with the sprayer?

Due to the possibility of paint getting in the motor, it is not recommended that this paint sprayer be used for painting ceilings. Do not tilt sprayer more than 45 degrees. We do, however, have products like the PaintStick and PaintStick EZ-Twist that would be perfect for painting your ceiling! The PaintSticks hold paint in handle, which eliminates the need to go back and forth to refill on paint. In addition, the PaintSticks extend to 54-64 inches to easily reach your surface.

12. Can you paint walls with this sprayer?

Yes, the Finish Max paint sprayer can be used to paint walls. However, since the sprayer produces a fine finish, it might take a while to thoroughly paint the wall. For that reason, we’d recommend trying the PaintStick or PaintStick EZ-Twist paint rollers instead.

13. Do you need a compressor for this sprayer?

This is a self-contained turbine electric sprayer, so no compressor is required. Just plug it in and spray.

14. Can you use the 40-ounce Super Finish Max container on this sprayer?

No you cannot, you can only use the container that’s manufactured for this sprayer.

15. What is the spray nozzle size?

2.0 mm and made of brass

16. Will this sprayer work for PlastiDip?

No, we do not recommend this sprayer for PlastiDip due to the thickness and dry time of that material. It has the potential to harm the sprayer

17. What is the psi of the Sprayer?

3-4 psi

18. How do you replace the filters in the Finish Max?

User will need to unscrew the two screws on the top of the sprayer and this will give them access to replace the two filters for the Finish Max sprayer. See photo below.

19. If there is a customer in another country and they want to know if the sprayer will work tell them this:

The Finish Max’s specified voltage is 120VAC~60Hz, 400 Watts.  It may not meet the electrical certification for your country and you would be assuming any risk.

20. Can the Finish Max or Super Spray Epoxy/Resin?

No. It cannot because once the chemicals are mixed in with one another, it starts to harden. It would just plug the sprayer.

21. Can I use this sprayer to spray a car?

Depends on the paint they are planning to spray. Water based and oil paint like rustoleum are acceptable.  Most specialty automotive finishes are not recommended. We generally don’t recommend the Finish Max to spray cars

22. What is my viscosity cup equivalent to?

It is equivalent to a #4 Ford viscosity cup.

1. Sprayer is missing the green nozzle and spray tip

A lot of people don’t notice that the green nozzle and spray tip comes installed on the sprayer. Tell them to look at the front of the sprayer and they will see the nozzle installed.

2. Sprayer is missing the black air cap

Black air cap comes installed on the sprayer.

3. Sprayer did not come with a viscosity cup

Note that the viscosity cup only comes with the regular Finish Max, NOT the Super Finish Max. We sell a viscosity cup as an accessory for those that wish to purchase.

4. Can the Super Finish Max nozzles and tips be used on the regular Finish Max?

No, the nozzles and tips are not interchangeable. Neither is the container.

5. What is the difference between the Finish Max & Super Finish Max?

Super Finish Max has more power 450 Watts so less thinning is required. Finish Max has 400 watts.

The Super Finish Max has a 40 ounce container whereas the Finish Max has a 27 ounce container.

Super Finish Max has interchangeable spray tips for more versatility.

Filter is easier to change on the Super Finish Max vs the Finish Max

The flow control knob is located on the side of the Super Finish Max instead of on the trigger on the Finish Max

6. How long is the electric cord?

12” long

1. Heats up, but does not produce steam

Feel the sides of the machine, are they warm? If it is cold, it has a bad heating element. This would indicate a kinked inner hose. The internal hose would be kinked where it comes out of the SteamMachine. If the kink is not too bad the customer can try and un-kink the hose by doing the following.

Have someone hold the machine

Straighten the hose all the way out

Rotate hose counter clockwise 4-5 turns

2. The black steam cap just spins

The SteamMachine may not be cooled off, this is a safety feature. Or for some reason the unit built up pressure, if you tap the cap lightly with a hammer or the handle end of a screwdriver this should release the pressure and the cap should come off.

3. Not heating up

This usually means the heating element is out and we replace the entire unit if it is under warranty

4. Do you have to use distilled water?

Only use distilled water with the SteamMachine to prevent chemical built-up within the unit.

5. Can it be used for bed bugs?

We have not tested it for this application; however we have had a lot of customers call in and say that it works.

6. Does it have an extractor or vacuum?

No, it does not.

1. The sprayer is not spraying

Check the atomizer, it may need to be replaced. These are wear items on the sprayer.

2. What is the GPH and PSI for each model?

The light duty stain sprayer is 5.0GPH (2000PSI).  The medium duty sprayer is heavy duty is 6.8GPH.  The heavy duty is 8.0GPH (2400PSI).  I couldn’t find the PSI on the medium duty but by looking at the other two I would say 2200PSI

1. Cannot get tube to fill with paint

Apply downward pressure on the PaintStick with your left hand while you are pulling the inner handle out with the right hand quickly. This will create a tight seal with the fill port and the fill tube.

2. Leaking fill port.

The valve inside the fill port may not have been lubricated and is either stuck in the open position or torn. Customer would need to pop the ring and the wiper off and check the valve. There is a repair kit for this.

3. Does this need a special roller?

Yes, need a perforated roller so that the paint can flow from the handle to the roller cover. We sell a 3/8” and ¾” roller cover.